Frequently Asked Questions

Quick answers about orders, delivery and offers.

Still have a question? Contact us
Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on orders across India. A small COD fee is added at checkout.

When is shipping free?

Orders of Rs. 999 and above ship free, and Buy 1 Get 1 products always ship free. Smaller orders pay a ₹100 delivery charge, which is shown at checkout before you pay.

How does Buy 1 Get 1 Free work?

Add any two products from our Buy 1 Get 1 collection to your cart and the lower-priced one is free. The discount is applied automatically, so no code is needed.

What if my product arrives damaged?

We'll exchange it for free. Just contact us within 24 hours of delivery.

How can I track my order?

Sign in to your account to see your orders and their status, or contact us with your order number.

Can I return or cancel my order?

Our Return and refund policy explains how returns and cancellations work.

How do I contact Misu?